Privacy Policy

Introduction

This privacy policy will help you understand what information we collect at Touchseen, how Touchseen uses it, and what choices you have.

Touchseen provides an intelligent care monitoring service. If you choose to use our Service, you agree to the collection and use of information in relation to this policy. The personal information we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide certain personally identifiable information, including but not limited to your name and email address. The information we request will be retained by us and used as described in this privacy policy.

The Service does use third-party services that may collect information used to identify you.

Sensor Data

The Touchseen device collects environmental and motion data (temperature, humidity, ambient light, and movement) within the monitored premises. This data is processed server-side to detect behavioural anomalies. Raw sensor readings are not stored long-term — only derived patterns and alert events are retained. No cameras or microphones are used at any point.

Cookies

Cookies are files with a small amount of data commonly used as anonymous unique identifiers. They are sent to your browser from the website you visit and stored on your device.

This website may use cookies for session management and analytics. You have the option to accept or refuse cookies through your browser settings. Refusing cookies may limit certain portions of the Service.

Location Information

Some features may use location information transmitted from users' mobile devices. We only use this information within the scope necessary for the designated service.

Device Information

We collect information from your device in some cases to provide better service and to prevent fraudulent acts. Such information will not include data that identifies the individual user.

Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate our Service
• To provide the Service on our behalf
• To perform Service-related services
• To assist us in analysing how our Service is used

These third parties have access to your personal information only to perform tasks assigned to them on our behalf and are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your personal information and strive to use commercially acceptable means of protecting it. All data is encrypted in transit and at rest. Our infrastructure is hosted within the EU (DigitalOcean Amsterdam) in compliance with GDPR. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to provide the Service or as required by law. You may request deletion of your account and associated data at any time by contacting us.

GDPR — Your Rights

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data, object to or restrict certain processing, and request data portability. To exercise any of these rights, please contact us at the address below.

Children's Privacy

This Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us so we can take necessary action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of significant changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us.

Email: info@touchseen.eu
Or use the contact form on this website.